Question 1: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for an URGENT CARE need?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
57.42% |
56.86% |
53.66% |
89.33% |
56.00% |
| Never |
8.73% |
7.84% |
7.32% |
0 |
5.33% |
| Sometimes |
6.99% |
1.96% |
4.88% |
1.33% |
6.67% |
| Usually |
20.74% |
21.57% |
26.83% |
9.33% |
28.00% |
| Unanswered |
6.11% |
11.76% |
7.32% |
0 |
4.00% |
Question 2: In the last 12 months, did you get an appointment with your primary care provider as soon as possible for a non-urgent care need?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
62.88% |
58.82% |
65.85% |
61.33% |
60.00% |
| Never |
3.28% |
0 |
2.44% |
0 |
5.33% |
| Sometimes |
5.68% |
0 |
0 |
4.00% |
5.33% |
| Usually |
20.96% |
25.49% |
21.96% |
33.33% |
21.33% |
| Unanswered |
7.21% |
15.69% |
9.76% |
1.33% |
8.00% |
Question 3:
In the last 12 months, when you phoned your primary care provider’s office during regular office hours, how often did you get an answer to your medical question the following business day?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
58.52% |
49.02% |
46.34% |
60.00% |
37.33% |
| Never |
3.28% |
1.96% |
2.44% |
0 |
10.67% |
| Sometimes |
5.46% |
3.92% |
9.76% |
6.67% |
8.00% |
| Usually |
25.11% |
17.65% |
19.51% |
29.33% |
34.67% |
| Unanswered |
7.64% |
27.45% |
21.95% |
4.00% |
9.33% |
Question 4:
In the last 12 months, when you phoned your primary care provider’s office after regular office hours, how often did you get an answer to your medical question that same day?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
32.75% |
25.49% |
21.95% |
64.00% |
18.67% |
| Never |
11.14% |
7.84% |
7.32% |
0 |
16.00% |
| Sometimes |
9.39% |
7.84% |
4.88% |
6.67% |
6.67% |
| Usually |
19.00% |
9.80% |
17.07% |
26.67% |
21.33% |
| Unanswered |
27.73% |
49.02% |
48.78% |
2.67% |
37.33% |
Question 5:
Wait time includes time spent in the waiting room and exam room. In the last 12 months, how often did you see your primary care provider within 15 minutes of your appointment time?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
47.82% |
47.06% |
43.90% |
64.00% |
21.33% |
| Never |
3.28% |
3.92% |
0 |
2.67% |
8.00% |
| Sometimes |
10.70% |
3.92% |
14.63% |
5.33% |
34.67% |
| Usually |
31.66% |
27.45% |
29.27% |
25.33% |
32.00% |
| Unanswered |
6.55% |
17.65% |
12.20% |
2.67% |
4.00% |
Question 6:
In the last 12 months, how often did your primary care provider explain things in a way that was easy to understand?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
82.53% |
78.43% |
78.05% |
69.33% |
73.33% |
| Never |
0.22% |
1.96% |
0 |
0 |
2.67% |
| Sometimes |
1.53% |
1.96% |
0 |
2.67% |
2.67% |
| Usually |
11.57% |
13.73% |
14.63% |
26.67% |
20.00% |
| Unanswered |
4.15% |
3.92% |
7.32% |
1.33% |
1.33% |
Question 7:
In the last 12 months, how often did your primary care provider listen carefully to you?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
84.28% |
82.35% |
82.93% |
66.67% |
73.33% |
| Never |
0.22% |
0 |
0 |
0 |
2.67% |
| Sometimes |
1.53% |
1.96% |
0 |
2.67% |
4.00% |
| Usually |
9.83% |
11.76% |
9.76% |
29.33% |
18.67% |
| Unanswered |
4.15% |
3.92% |
7.32 |
1.33% |
1.33% |
Question 8:
In the last 12 months, how often did your primary care provider give you easy to understand information about any health questions or concerns?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
82.75% |
80.39% |
68.29% |
68.00% |
69.33% |
| Never |
0.22% |
0 |
0 |
0 |
2.67% |
| Sometimes |
1.31% |
3.92% |
4.88% |
2.67% |
5.33% |
| Usually |
11.14% |
9.80% |
19.51% |
28.00% |
21.33% |
| Unanswered |
4.59% |
5.88% |
7.32% |
1.33% |
1.33% |
Question 9:
In the last 12 months, how often did your primary care provider seem to know the important information about your medical history?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
75.98% |
74.51% |
65.85% |
70.67% |
54.33% |
| Never |
0 |
0 |
2.44% |
0 |
2.67% |
| Sometimes |
3.06% |
3.92% |
0 |
1.33% |
9.33% |
| Usually |
16.38% |
15.69% |
24.39% |
26.67% |
30.67% |
| Unanswered |
4.59% |
5.88% |
7.32% |
1.33% |
4.00% |
Question 10:
In the last 12 months, how often did your primary care provider show respect for what you had to say?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
85.15% |
72.55% |
85.37% |
73.33% |
74.67% |
| Never |
0.22% |
1.96% |
0 |
0 |
2.67% |
| Sometimes |
0.66% |
0 |
0 |
1.33% |
0 |
| Usually |
6.99% |
7.84% |
7.32% |
24.00% |
17.33% |
| Unanswered |
6.99% |
17.65% |
7.32% |
1.33% |
5.33% |
Question 11:
In the last 12 months, how often did your primary care provider spend enough time with you?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
79.69% |
66.67% |
80.49% |
64.00% |
66.67% |
| Never |
0.44% |
1.96% |
0 |
0 |
2.67% |
| Sometimes |
1.09% |
0 |
0 |
4.00% |
1.33% |
| Usually |
11.79% |
13.73% |
9.76% |
30.67% |
24.00% |
| Unanswered |
6.99% |
17.65% |
9.76% |
1.33% |
5.33% |
Question 12:
In the last 12 months, how often were clerks and receptionists at your primary care provider’s office as helpful as you thought they should be?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
82.97% |
70.59% |
75.61% |
80.00% |
82.67% |
| Never |
0 |
0 |
0 |
0 |
1.33% |
| Sometimes |
1.31% |
0 |
0 |
0 |
1.33% |
| Usually |
8.73% |
11.76% |
14.63% |
18.67% |
9.33% |
| Unanswered |
6.99% |
17.65% |
9.76% |
1.33% |
5.33% |
Question 13:
In the last 12 months, how often did clerks and receptionists at your primary care provider’s office treat you with courtesy and respect?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
86.24% |
74.51% |
75.61% |
85.33% |
86.67% |
| Never |
0.22% |
0 |
0 |
0 |
1.33% |
| Sometimes |
0.87% |
0 |
0 |
0 |
0 |
| Usually |
5.68% |
7.84% |
14.63% |
13.33% |
6.67% |
| Unanswered |
6.99% |
17.65% |
9.76% |
1.33% |
5.33% |
Question 14:
What number would you use to rate your primary care provider?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| 4 |
0.66% |
0 |
0 |
0 |
0 |
| 5 |
1.09% |
0 |
7.32% |
0 |
1.33% |
| 6 |
0.87% |
0 |
2.44% |
8.00% |
5.33% |
| 7 |
3.06% |
0 |
0 |
6.67% |
8.00% |
| 8 |
7.64% |
17.65% |
2.44% |
17.33% |
24.00% |
| 9 |
16.81% |
23.53% |
31.71% |
24.00% |
16.00% |
| Best Possible Provider |
63.54% |
49.02% |
48.78% |
42.67% |
37.33% |
| Worst Possible Provider |
0.22% |
0 |
0 |
0 |
1.33% |
| Unanswered |
6.11% |
9.80% |
7.32% |
1.33% |
6.67% |
Question 15:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office talk with you about your specific health goals and provide you with education or supplies to track your goals?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
55.90% |
41.18% |
34.15% |
68.00% |
25.33% |
| Never |
3.93% |
11.76% |
9.76% |
0 |
30.67% |
| Sometimes |
8.08% |
7.84% |
17.07% |
1.33% |
13.33% |
| Usually |
24.45% |
21.57% |
14.63% |
29.33% |
20.00% |
| Unanswered |
7.64% |
17.65% |
24.39% |
1.33% |
10.67% |
Question 16:
In the last 12 months, during an appointment with your primary care provider, did anyone in your provider’s office ask if there was anything that made it hard for you to take care of your health?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
46.51% |
27.45% |
31.71% |
66.67% |
16.00% |
| Never |
14.19% |
31.37% |
21.95% |
0 |
38.67% |
| Sometimes |
8.73% |
5.88% |
9.76% |
2.67% |
13.33% |
| Usually |
19.87% |
13.73% |
14.63% |
29.33% |
17.33% |
| Unanswered |
10.70% |
21.57% |
21.95% |
1.33% |
14.67% |
Question 17:
In the last 12 months, when your primary care provider ordered a blood test, x-ray, or other test for you, how often did someone from this provider’s office follow up to give you those results?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
67.90% |
70.59% |
46.34% |
62.67% |
45.33% |
| Never |
1.97% |
1.96% |
0 |
0 |
5.33% |
| Not Applicable |
3.71% |
0 |
4.88% |
5.33% |
9.33% |
| Sometimes |
5.24% |
5.88% |
0 |
8.00% |
9.33% |
| Usually |
15.07% |
9.80% |
24.39% |
20.00% |
22.67% |
| Unanswered |
6.11% |
11.76% |
24.39% |
4.00% |
8.00% |
Question 18:
In the last 12 months, did your primary care provider give you easy to understand written information about new diagnoses or medications?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| Always |
67.47% |
58.82% |
48.78% |
64.00% |
48.00% |
| Never |
2.18% |
1.96% |
2.44% |
0 |
9.33% |
| Sometimes |
4.59% |
7.84% |
2.44% |
5.33% |
5.33% |
| Usually |
17.47% |
9.80% |
17.07% |
29.33% |
26.67% |
| Unanswered |
8.30% |
21.57% |
29.27% |
1.33% |
10.67% |
Question 19:
In the last 12 months, how many specialists have you seen at the NORTH BEND MEDICAL CENTER?
| Patient Responses |
Coos Bay |
Bandon |
Coquille |
Myrtle Point |
Gold Beach |
| 1-2 |
47.38% |
49.02% |
36.59% |
37.33% |
37.33% |
| 3-4 |
5.68% |
9.80% |
7.32% |
16.00% |
4.00% |
| 5 or more |
1.31% |
0 |
0% |
1.33% |
4.00% |
| None |
37.77% |
21.57% |
39.02% |
45.33% |
48.00% |
| Unanswered |
7.86% |
19.61% |
17.07% |
0% |
6.67% |
